Returns & Exchanges

We strongly encourage customers to inspect their order upon reception and contact us immediately if there are any issues. 

Our returns and exchange policy only covers manufacturer defects. In an unlikely event of a damaged item, kindly contact us at or +65-8288-9053 (Whatsapp only)

To be eligible for a return, items must be in their original packaging and condition - unused, unopened, not damaged and directly purchased from The Paw Lover only. 

We have a 7-day return policy, which means you have 7 days after receiving your item to request for a return. To start a return, you can contact us at or +65-8288-9053 (Whatsapp only)Items returned without prior contact will be rejected. 

All refunds and exchanges will be done at the discretion of The Paw Lover.